Rules

 

  1. There is a lot of specialised terminology used in the betting industry. If you are not sure about the meaning of an expression, you should not place a bet in a game using such an expression until you fully understand its meaning.
    The bookmaker JugarPrimero shall not be responsible for bets placed by you in games that are using terminology which is not clear to you.
  2. Please read the rules provided in the game before you play.
  3. If you start playing, it means that you accept and undertake to comply with the rules of the game, table and/or tournament you have selected.
  4. It is prohibited to enter into collusion to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game in which you participate now or will participate in the future.
  5. You must examine the legality of your participation in gambling and of the use of the appropriate software which provides access to gambling in your location and make sure that your actions are not in breach of any regulations or legislation in the relevant jurisdiction.
  6. Winnings over €10,000 are considered Big Wins and must be approved by Partners of the bookmaker prior to the funds being credited to your account and/or being available for withdrawal.
  7. A bet is considered accepted after it has registered on the server and has been confirmed online. Registered bets are not eligible for cancellation or amendments.
  8. Your stake cannot exceed your current account balance. Once a bet has been registered, the stake is debited from the account. The winnings are credited to your account after the bet has been settled.
  9. No complaints or disputes about the acceptance or settlement of bets shall be accepted upon the expiry of 10 (ten) calendar days from the date of the transaction.
  10. If you wish to lodge a complaint regarding the work of the Service, you must contact Customer Support as soon as possible. If necessary, your complaint will be forwarded to the relevant decision makers for the final decision.
  11. You acknowledge that our random number generator will determine the outcome of the games played through the bookmaker and you accept the outcomes of all such games. You agree that in the unlikely event of a discrepancy between the result that appears on your screen and result displayed on the game server, the result that appears on the game server will prevail. You acknowledge and agree that our technical records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
  12. To contact a member of the Customer Support team and discuss any issues that might arise, please use the online chat or e-mail [email protected]

BONUSES

  1. The bonus, is a deal between the bookmaker, JugarPrimero, and the customer. The bookmaker, JugarPrimero, provides the customer with funds for the game, and the customer takes responsibility for satisfying the wagering requirement before requesting the withdrawal of the funds.
  2. All bonus funds credited by JugarPrimero to a Casino Players account, MUST be played through 30x (wagered 30x the stake).
  3. Bonuses may have additional terms and conditions, so before activating a bonus we strongly advise that you read them carefully to receive complete information and to avoid misunderstandings.
  4. Bonuses can only be used by one customer, on one device, at one IP address, in one browser.
  5. There can only be one active bonus on an Account at any one time. Bonuses related to deposits are not cumulative. Bonuses are applied one after another. The next bonus will become available after an earlier bonus is redeemed or revoked.
  6. The bonuses are only available to customers with fully completed personal information in their Account, with an activated phone number and who agreed to the terms of the bonus program while registering. The minimum deposit amount for participation in the bonus offer depends on the chosen bonus.
  7. The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash Balance.
  8. The bonus and winnings received from it will be lost upon the expiry of the bonus. The average bonus validity period is 30 (thirty) days from the date of crediting.
  9. The validity period of the bonus free spins depends on the provider and is not subject to regulation by the bookmaker.
  10. The bookmaker JugarPrimero is entitled to change the terms and conditions of bonuses, to suspend or terminate them at any time.
  11. The General Terms and Conditions also apply.


WAGERING REQUIREMENT

  1. While a bonus is activated you have the right to place bets using funds, both on your bonus account and on your main account. Please keep in mind that while there is an active bonus on the account, any requests for withdrawal will be declined until the bonus wagering requirement is met in full or until you reject the bonus.
  2. To redeem the bonus, you need to place a required amount in bets. In most cases, if not stated otherwise in the bonus conditions, you are required to place bets with the total stake equal to the amount of the bonus multiplied a specific number of times: the wagering requirement = bonus amount x required number of times.
  3. All deposit bonuses must be redeemed by wagering the bonus amount.
  4. Until the bonus has been redeemed, stakes cannot exceed €5.
  5. After the bonus has been redeemed, your main account will be credited with the remaining bonus funds which will not exceed the total bonus amount. If, after the bonus is redeemed, the bonus account balance is less than the minimum stake amount, the bonus is deemed to have been lost.
  6. The stake percentage taken into account for the wagering requirement purposes (“contribution”) is different for different games. Bets on all versions of Roulette, Baccarat, Blackjack, Poker and slots from the "Others" section do not count toward the wagering requirement. Stakes in all other slot games count toward the wagering requirement in full (100%). However please note that these figures ??may change from time to time. To find out the up-to-date contribution percentages please contact Customer Support.
  7. You can make a withdrawal request before the bonus is redeemed. However, in this event the bonus amount and the winnings received while redeeming the bonus will be cancelled.

BONUS CANCELLATION

  1. Any customer may decline all or any individual promotions by contacting Customer Support at [email protected], via an online chat, or by taking the necessary steps in their Account.
  2. When cancelling a bonus, your bonus balance hits "zero" and you do not need to meet wagering requirements any longer.
  3. You can decline to continue meeting bonus wagering requirements in your Account. If the bonus has been declined after it was partially redeemed, any winnings generated while redeeming the bonus will be cancelled.

ABUSE OF BONUSES

  1. The bookmaker JugarPrimero reserves the right to review the transaction history and customer logs for any reason and at any time. If during such a review misuse of bonuses by a player is revealed, the bookmaker has the right to cancel the bonuses for this customer.
  2. If administration determines that while redeeming a bonus you use gaming strategies not approved by the bookmaker JugarPrimero, the bookmaker is entitled to apply penalty measures and exclude you from current and all future promotions.
  3. Here are several known examples of clearing a bonus wagering requirement strategies which we consider unacceptable:
    • placing a high volume of bets which has a minimal impact on your balance. One example of this strategy can be betting on all numbers on a roulette or simultaneous betting on red and black
    • placing big bets (over €5) with the aim of increasing the bonus balance rapidly and then dramatically reducing the stakes (more than twofold) for no apparent reason and with a sufficient account balance. Each of these cases will be considered separately by the Service administration
    • placing big bets in games with a low contribution (stake percentage that counts towards the wagering requirement) and then placing smaller bets in games with a larger contribution
    • any combinations of the above gaming tactics.
  4. When abuse of bonuses by a customer is identified, the bookmaker JugarPrimero is entitled to apply the following measures to the customer: cancelling all existing bonuses and bonus winnings; blocking the customer’s account.
  5. You are strongly advised to provide your actual telephone number during registration, as the bookmaker might use it to confirm your identity. If it is not possible to get in touch with you, the bookmaker is entitled to apply restrictions on the use of bonuses, as well as to block your account.

ERRORS OR OMISSIONS

  1. In the event of malfunction of computer software or hardware which is used by us, we will use reasonable endeavours to rectify the problem as soon as possible. If such problems cause a game to be interrupted to the extent that it cannot be restarted from exactly the same moment it is interrupted without irreversible loss of data, we will apply the most reasonable and fair policies to this situation (which may include reinstating your Account balance as it appeared before the last bet was logged on the Operator's server immediately prior to the occurrence of the problem).
  2. If as a result of an error funds have been credited to your account and you use these funds to place bets or to participate in games, we may cancel such bets and/or withhold any winnings that were received using such funds. If we have paid you winnings received from such bets or games, the bookmaker JugarPrimero is entitled to have them returned.
  3. When you access the Service via the Internet, you must understand that:
    • you may encounter system problems, defects, errors or malfunctions of the Service. If you experience any technical problems, please contact the Support Service by e-mail;
    • success in promotions that are carried out at speed directly depends on the equipment used and the speed of your Internet connection;
    • rules for any promotion or game are always available for review, please do not forget to read them before using the products of our Service. 
  4. If you place a bet on a live event, you may not be able to see or otherwise obtain the latest information about the event in the relevant period of time. The bookmaker is not liable to you for any losses that you incur as a result of a delay in the transmission of information relating to any event.
  5. You are solely responsible for the speed of your internet connection and the state of the equipment you use to access the internet. The bookmaker JugarPrimero does not accept any liability for any losses that you incur (as a result of loss of service, poor internet connection or otherwise) due to the internet service providers or telecommunication service providers which you use to access the Service.

FORCE MAJEURE EVENTS

  1. The bookmaker JugarPrimero will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under the Terms and Conditions that is caused by events outside our reasonable control, including, without limitation, interruption in telecommunication networks, problems with electricity, problems with computers (or other equipment) belonging to third parties, fire, lightning, explosions, floods, extreme weather conditions, strikes and blockages, terrorist acts, acts of government or other competent authorities ("Force Majeure").
  2. Our performance is deemed to be suspended for the Force Majeure period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which the bookmaker JugarPrimero obligations may be performed despite the Force Majeure event.